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180 Sheppard Avenue East.
Just 9 min walk east from Sheppard Subway Station
(416) 733-4444 · (416) 733-3353 · eosdesk@gmail.com

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Home » FAQs

Frequently Asked Questions

Answers to our most common patient questions

How much is an eye exam?

The fee for our state-of-the-art comprehensive eye examination starts at $159 – payable at the time of service. This includes a computerized wavefront analysis to determine if you need visual correction, an eye health evaluation including dilating the eye and digital retinal imaging. Contact lens fittings and evaluations range from an additional $30 to $350, depending on the type of lenses you require and the complexity of your case. Medical office visit fees range from $45-$249 depending on complexity and treatment.

What if I have insurance coverage?

Eyes on Sheppard does not directly bill insurance companies. At the end of your visit, you will be provided with a receipt that may be submitted to your insurance company for reimbursement. Because every insurance policy is unique, please contact your insurance provider if you have questions about your coverage for eye examination fees and for treatments like glasses and contact lenses.

Are visits covered under OHIP?

OHIP covers one annual eye exam visit for children under and including 19 years of age and seniors over 65 years annually. OHIP does not cover any imaging nor evaluations relating to contact lenses. For those between the ages of 20-64, there is no OHIP coverage unless there is a medical condition which may be affecting your eyes.

I don’t want my eyes dilated, is that okay?

Pupil dilation consists of the doctor or technician instilling special diagnostic eye drops to enlarge the pupil of the eye. This facilitates a view of the inside of the eye including the retina, optic nerve and blood vessels. Many eye diseases and systemic diseases are diagnosed and documented by dilating the eye. Eye conditions such as glaucoma, cataracts, macular degeneration, retinal detachments, eye cancer and many other diseases are often hard to visualize and diagnose if the pupils are small.. Dilation is also critical to accurately diagnose vision problems in children and some adults.

Dilation is a part of our comprehensive eye examination and is the standard of care. It is not an optional part of the exam but rather an important tool for our Doctors of Optometry to comprehensively evaluate the eye. Temporary blurry vision does occur after dilation and caution should be taken when driving on bright days.

Taking all of that into consideration, we recognize that there are days when you simply can not fit a dilated eye examination into your day. We first urge you to schedule your examination on a day when you have time to be dilated. Secondly, if you can not be dilated on the day of your examination, we will complete as much of the examination as possible and reschedule your dilation on a different day. There may be a charge for this additional office visit.

What is OPTOS Digital Retinal Imaging?

We perform OPTOS – ultra-wide field digital retinal imaging as a part of our examination. OPTOS is a test that we recommend to be performed at every comprehensive examination. This procedure consists of taking digital images of the inside of the eyeball with a state of the art digital retinal fundus camera. These are not X-rays and there are no side effects from performing the test. The images are analyzed by our doctors and reviewed with you.

This test allows us to better evaluate your retina for medical problems and allows us to keep the images as a permanent part of your record for reference and comparison. The technology allows us to look at the deeper layers of your retina to screen for various eye diseases including diabetes, macular degeneration, and hypertension.. It is completely safe and allows you the opportunity to see the inside of your eye just as the doctor sees it. This is a test that is considered an important as it often detects diseases of the eye that are often difficult to visualize.

The OPTOS fee is included in the comprehensive eye exam fee of $159. For those visits that are covered under OHIP, the OPTOS imaging is not covered. The fee for OPTOS is $58 for adults and $38 for children. Most insurance companies do cover the fee of OPTOS, please speak to your insurance company to see if it is covered.

Should I purchase my glasses at your private practice or at a commercial optical?

It is a common myth that getting glasses at your eye doctor are more expensive than commercial opticals in the mall. Many commercial optical chains use bait-n-switch sales techniques that often sound to good to be true. Many offer a 50% discount on lenses or frame. However, their price before the discount is often twice as high as ours making the customer feel like that received a good deal when in reality, our prices are often lower than theirs without their discount! Our practice is owned by the doctor instead of a big corporation. Therefore, we are more competitive, recommend high quality and value-priced products that we have tested out ourselves! Good value in eyewear is receiving quality at a fair price. Our fees reflect the quality of our workmanship, yet they are generally lower than “discount” or “one-hour” stores. In addition, we offer 30% off second pairs when purchased within 30 days.

What will it cost for me to wear contact lenses?

Contact lens professional fees are billed in addition to the comprehensive eye examination. These professional fees range from $30 to $150 depending on the complexity of the fitting. This usually includes a diagnostic pair of contact lenses to try and includes unlimited follow-up visits for 60 days. Office visits related to your contact lenses 90 days after your contact lens examination are billed at $65-$100 per visit. If you have a corneal disease such as keratoconus, your professional fees for specialty contact lenses ranges from $350-$700 due to the extensive design for custom lenses. We have access to the latest imaging instruments to make sure the contact lenses we prescribe fit well and get you to see your best.

What are contact lens professional fees for?

As a contact lens wearer, additional tests are performed that are necessary to make sure your eyes are healthy, that your lenses fit properly, and to ensure that you are seeing as well as possible. Contact lens professional fees are for the extra testing, our doctor’s fitting expertise and the time taken by the staff and doctor each year to properly evaluate your contact lenses. Writing a prescription for your contact lenses places a certain amount of responsibility for the health of your eyes on the doctor. As a result, your eyes and the fit of the contact lenses needs to be checked annually.

Do you treat eye infections?

Absolutely! We treat eye problems such as infections as a priority and will try to get you in as soon as possible. Our doctors also treat other eye problems such as allergies, trauma, red eyes, glaucoma, dry eyes and a host of other medical eye problems with prescribed medications.

Does your office see children?

Absolutely! Children are a large part of our practice. For a medical eye problem, we will see infants as early as a few months old. For routine vision examinations, we will see children between 6 -12 months and then annually from age of 3 years+. In addition we have a vision and learning centre which caters to children who may need vision training or therapy for learning disabilities. Lastly, we also co-manage patients with conditions outside our scope of practice with local pediatric eye surgeons.

Do I need to see an optometrist or ophthalmologist?

Our doctors are optometrists are not only experts in refraction and vision problems but are also certified to diagnose and treat eye disease and prescribe medications for the eye, including for the treatment of glaucoma. We specialize in removing embedded foreign bodies from the eye, diagnosing and treating red eye problems, dry eye syndrome, infections, injuries, allergies and all forms of medical eye problems. We also specialize in children’s vision care which included diagnosis and management of binocular vision disorders, such as strabismus (eye turn or crossing) and amblyopia (lazy eye.) Furthermore, our doctors diagnose and manage diabetic eye disease, cataracts, macular degeneration and retinal detachments. Our doctors also perform pre-operative and post-operative care for our patients who desire laser vision correction and cataract surgery. Ophthalmologists are surgical eye specialists, so most of their training and concentration in practice is on surgical techniques. Optometrists co-manage surgical cases with ophthalmologists, and we will refer you to one of the needed specialties for cataract or retina if surgery is indicated.

If any other questions arise, please feel free to call us anytime!